Call Center

There were not enough of us to handle the number of calls coming in. SwiftMed processed all the messages nicely and it now is easily manageable for us.

SC, Medical assistant, IM practice

Before SwiftMed, patients were always complaining about being on eternal hold. One patient said she grew roots while holding. The complaints about the call center were cramping my practice. Since we started SwiftMed, our same staff can efficiently take care of all the incoming calls. I no longer have to hear incessant complaints about the phone system so I can spend more time talking to my patients about their medical care.

BK, Internal Medicine PCP

Don t ever take away SwiftMed. We won t make it through the day!

RE, Medical assistant, Cardiology

Our practice runs so much more smoothly with SwiftMed. There number of complaints from patients has dropped dramatically. Our Press Ganey score went from 3 to 5 stars.

NS, Manager, Cardiology practice.

SwiftMed allows us to handle more patient calls. The serious calls are triaged to the doctors immediately which improves patient safety.

CP, Medical assistant, Internal Medicine Department

SwiftMed allows our ancillary staff to take care of every call from patients every day. We can check the electronic log anytime to review the calls that came in. We can filter the calls by doctor.

KP, EP Cardiologist

We can take care of more calls faster. We can call back most patients within 15 to 30 minutes and we can answer calls on the patients that hold within 4 minutes.

MT, Medical assistant, Family practice department

Our Press Ganey score went from 2 to 4 stars within 2 months of starting SwiftMed.

MG, Manager, GI department

After we started SwiftMed, we reviewed the electronic logs, did the math and realized about 70% of the patient calls coming in during business hours went unanswered.

SD, Cardiologist

It s really helpful to be able to text our doctors either by phone app or website and not break HIPAA.

LP, LVN, Internal Medicine department

Answering Service

The AI feature reduces the number of calls that reach doctors so doctors have more time to handle the more critical calls. This also reduces burnout.

PR, Family Practice PCP

It s nice to be able to review the electronic record of calls that came in during the nights, weekends, and holidays over a matter of minutes. That way we know what happened to our patients when we are off call.

SH, EP cardiologist

The patient information we get from SwiftMed is more accurate and reliable than from our previous live operator answering service.

BT, Rheumatologist

Our OB and laborist schedule include post-call time off. SwiftMed scheduling allows different repeat functions which make creating the call and vacation schedules much faster and easier.

MP, OB/GYN manager

100% of messages from patients when I m on call reaches me. I like the feature when I can review what time a message was sent to me, when it reached my app, and when I read it.

TB, Internal Medicine PCP

Some of my colleagues like to receive a text message from a patient call while some like to be directly connected to the patient while they are on the phone. It s convenient that SwiftMed allows physicians to choose which option they prefer.

GB, OB/GYN NP

Hospital

Using SwiftMed to contact the on-call hospitalist and specialists used to take at least 10 minutes through the exchange. Now it takes less than 30 seconds with SwiftMed.

KM, ER physician

We admit to a dozen different hospitalists daily and with the way they took turns admitting, it seemed like we were always calling the wrong one. Since using SwiftMed, we always contact the right hospitalist within seconds.

MK, ER manager

With all the different shifts all hospitalists worked, we could not keep track of who was taking calls at what time. SwiftMed specifically displays which hospitalist is on call, and we get responses immediately. Sometimes the hospitalist enters orders in within 10 seconds of our message.

LL, RN MedSurg Unit Unit

Instead of burdening an FTE hospitalist to triage the admits and consults, SwiftMed customizes a triaging logic which is spot on. We can enter our admission orders expeditiously and get the patients from the ER to the floor faster.

JB, Hospitalist

Since SwiftMed, some hospitalists get preliminary admit and prn orders within minutes of us calling them!

LB, ER MD

The response time from message to orders from our hospitalists and hospital-based specialties is usually minutes which improves patient safety.

SW, Rapid Response team

Before SwiftMed, PHI was sent between doctors and staff regularly. I m glad we are now fully HIPAA compliant.

TJ, RN MedSurg Unit

Our checkout from nocturnist to daytime hospitalist used to keep the nocturnist an extra hour after the end of their shift before they could go home. Now we enter electronically and we can leave secure audio or pics. Nocturnists leave the minute their shift is over and are much happier.

RK, Hospitalist director

As an RN, clear and timely communication with doctors is essential for providing the best care to our patients. SwiftMed has truly transformed the way we collaborate. This tool of communication making it easier for us to quickly reach doctors and receive the necessary responses without delays. This messaging features allows us to provide detailed updates and receive orders of feedback which is crucial when managing patient care in real time. SwiftMed has become an invaluable resource, ensuring that we can work efficiently together, ultimately improving the overall quality of care. It's a must have tool for any healthcare team.

RH, RN, Medical Unit

The call schedule for the specialists is really complicated and varies amongst the different departments. SwiftMed scheduling gets the right specialist on at any given time so we know who to call at the touch of a button.

DH, Hospitalist

SwiftMed website portal was intuitive to download and use. A couple of us on the medical surgical ward were trained, then within a couple of days 30 RNs successfully created an account with an in-service sheet and backup help. The process of contacting the correct physician was far superior to answering services or the previous app we used.

WS, Charge RN, Medical Surgical Unit

We round at different hospitals and I m glad we could use SwiftMed seamlessly at all of them.

CD, Hospitalist

I like getting all my overnight consults from SwiftMed at 7am every morning before I have to head to clinic to see my office patients.

WP, Cardiologist

Customers of SwiftMed had patients that were frustrated because they could not get through to medical assistants by phone. The medical assistants were overwhelmed by the sheer number of calls coming in. Medical Practices felt like the had hard working staff and excellent physicians. Medical group or department Press Ganey scores prior to SwiftMed ranged from 1 to 3 star improving to 4 to 5 star after SwiftMed. The most common positive comment about Swiftmed’s function was every caller every day was taken care of. Also, users found SwiftMed intuitive and training staff generally took less than 1 hour.

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