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AI
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In the era of ChatGPT and AI image generation, it's time for AI to bring operational efficiency to your group. We use cutting edge pre trained language and speech-to-text models, and add custom fine-tuning and scaffolding based on thousands of real interactions to automatically process 40-75% of calls. Calls are automatically triaged to physicians, nursing, scheduling, billing, urgent care or emergency room. Doctors set up preferences for scheduling patient appointments and let AI handle the rest. SwiftMed integrates with Epic, Oracle Health, or any other EHR. Medical providers can read a high-quality transcript on our web portal or mobile app and seamlessly call back the patient or contact them on the Electronic Medical Record. The result is more reliability, less hold time, and fewer staff hours wasted on tedious tasks like manually triaging calls.
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